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Hotel Front Desk Management - CPD Certified

CPD Accredited | 10 CPD Points | FREE PDF Certificate, e-Transcript & e-Book | New & Updated | 24/7 Learner Support

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Summary

Price
Save 6%
£13.99 inc VAT (was £15)
Offer ends 28 April 2024
Study method
Online
Duration
5 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Certificate of completion - Free
  • Hard copy certificate - £9.99
Additional info
  • Tutor is available to students
2 students purchased this course

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Overview

►Hotel Front Desk Management - CPD Accredited Course◄

The UK hospitality industry generates over £100 billion annually, and hotels are crucial to this thriving sector. Hotel Front Desk Management plays a vital role in ensuring the smooth operation of these establishments and contributes significantly to guest satisfaction. Our comprehensive course covers everything you need to excel in this dynamic field, from understanding front-office processes to mastering guest experience management.

Throughout the course, you will learn the fundamentals of front-office management, including daily checklists and leadership strategies. Additionally, you will gain insights into delivering exceptional arrival experiences and handling guest complaints effectively. With a strong focus on service recovery and enhancing the overall guest experience, this course will enable you to become a skilled and successful front desk manager.

This Hotel Front Desk Management Consists of the Following Title Course:

  • Hotel Front Desk Management

Additional Gift Course List:

  • Microsoft Excel Complete Training

Learning Outcomes:

  1. Understand the core functions and operations of hotel front office management.
  2. Implement daily checklists and effective leadership strategies.
  3. Create a seamless and memorable arrival experience for guests.
  4. Manage and respond to guest complaints and concerns.
  5. Identify the underlying reasons for guest dissatisfaction.
  6. Develop and apply service recovery techniques to enhance guest experiences.

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

These course materials were developed with the assistance of experts, and all Hotel Front Desk Management-related content is kept current on a regular basis to prevent learners from falling behind on recent developments in the related field.

This course is lively and well-paced to assist you in quick learning. To give students the skills and knowledge of the industry needed to advance their careers in related fields, we have divided the course into numerous user-friendly Lectures that cover all crucial aspects of Hotel Front Desk Management.

Assessment

After completing all the modules of the course, your learning will be assessed by an assignment or multiple-choice based exam. You may choose to participate in a Mock Exam before attending the course completion Final Exam with no extra cost.

Who is this course for?

This course is open to anyone with an interest in Hotel Front Desk Management.

If you want to excel in this field and stand out in your future job, grab this course NOW!

Requirements

Since no prior knowledge or experience is required.

Take your time to finish this course, and there is no deadline for the course.

Career path

  • Front Desk Manager: £25,000
  • Guest Relations Manager: £26,000
  • Hotel Receptionist: £18,000
  • Duty Manager: £23,000
  • Front Office Supervisor: £21,000
  • Concierge: £20,000

Questions and answers

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Certificates

Certificate of completion

Digital certificate - Included

This course comes with a CPD Accredited PDF certificate for Free, making this an excellent value for money.

Hard copy certificate

Hard copy certificate - £9.99

Get a CPD Accredited Hard Copy certificate for £9.99 per copy. The delivery fee for the Hard Copy certificate, however, is free for UK residents, whereas it costs £10 for international students as delivery charge.

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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